Returns & Exchange Policy
Returns & Exchange Policy
Last updated: 31 May 2026
1. Return & Exchange Period
You may request a return or exchange within:
– 48 hours after receiving your order
Requests made after this period may not be accepted.
2. Eligibility Conditions
To qualify for a return or exchange:
– Item must be unworn
– Item must be in original condition
– Item must include original packaging
3. Non-Returnable Items
The following items are not eligible:
– Personalized or custom-made jewelry
– Items showing signs of wear or damage
– Items without original packaging
4. Exchange Options
If your request is approved, we may offer:
– Product exchange
– Store credit (avoir)
5. Refund Policy
Refunds may be issued only after:
– Receiving the returned item
– Inspection & quality verification
– Shipping fees are non-refundable
6. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
(Standard return fee: 50 MAD, unless otherwise stated.)
7. Product Inspection
All returned items undergo verification:
– Condition check
– Authenticity control (18K Gold)
– Compliance with original order
Items failing inspection may be refused.
8. Damaged or Incorrect Items
If you receive:
– Damaged item
– Wrong product
Please contact us within 48 hours:
📧 Contact@gmail.com
📞 +212664046938
We will arrange an appropriate solution.
9. Refused Deliveries (COD Orders)
Unjustified refusal of delivery may result in:
⚠ Restriction of future Cash on Delivery orders.
10. Important Notes
– Slight variations in color/appearance due to photography are not considered defects
– Normal wear & tear is not covered
11. Contact Us
For return or exchange requests:
📧 Contact@gmail.com
📞 +212664046938
