faqs

DELIVERY & PAYMENT

What are your delivery and payment methods?

We deliver across Morocco through our trusted logistics partners.

Delivery times:

24 to 48 hours for major cities
48 to 72 hours for remote areas

Available payment methods:

✔ Cash on Delivery (COD)
Pay directly when you receive your order.

✔ Credit/Debit Card Payment
Visa & Mastercard accepted via a secure payment platform.

✔ Bank Transfer
After confirming your order, our team will contact you to provide bank details.

What are the delivery costs and timeframes?

📦 All cities in Morocco:

Delivery fee: 50 MAD
Delivery time: 24h to 72h depending on the location

🏡 Marrakech:

Delivery fee: 20 MAD

Delivery times:
✔ Orders before 1:00 PM → Same-day delivery
✔ Orders after 1:00 PM → Next-day delivery

For urgent delivery, please contact us at {phone-number}.

👤 MY ACCOUNT

How can I create an account?

✔ Via the registration page on the website

I forgot my password

Click “Forgot password?”
A reset email will be sent to you.

Can I update my personal information?

Yes, from your account dashboard:

✔ Edit address
✔ Add a new address

Is my personal information secure?

Your personal data is used only for processing your order and managing our commercial relationship.

We guarantee:

✔ No resale of your data
✔ No sharing with unauthorized third parties
✔ Secure payments

📦 MY ORDER

Can I combine promo codes?

Promo codes cannot be combined.
Only one code can be used per order.

If your code does not work, contact us via:
✔ WhatsApp
✔ Instagram
✔ Phone

How can I track my order?

You can track your order by contacting us via:
✔ Website WhatsApp chat
✔ Phone: {phone-number}

When will I receive my order?

After placing your order:

✔ Processing within 24 hours
✔ Shipping confirmation via WhatsApp

Estimated delivery: 24h – 72h

Can I modify or cancel my order?

You have 2 hours after placing your order to request:

✔ Modification
✔ Cancellation

Please contact us quickly via phone or WhatsApp.

Can I return my order?

You have 48 hours after delivery to notify us.

Conditions:
✔ Item must be unworn
✔ Item must be in perfect condition
✔ Item must include original packaging

We offer:

✔ Exchange
✔ Store credit

How are returns verified?

Upon receiving the returned item:

✔ Condition inspection
✔ Authenticity check (18K gold only)

Any item that does not match the original product will not be accepted.

Who covers return shipping costs?

Return shipping fees (50 MAD) are the responsibility of the customer.