FAQs

DELIVERY & PAYMENT

We deliver across Morocco through our trusted logistics partners.

Delivery times:

  • 24 to 48 hours for major cities
  • 48 to 72 hours for remote areas

Available payment methods:

✔ Cash on Delivery (COD)
Pay directly when you receive your order.

✔ Credit/Debit Card Payment
Visa & Mastercard accepted via a secure payment platform.

✔ Bank Transfer
After confirming your order, our team will contact you to provide bank details.

📦 All cities in Morocco:

  • Delivery fee: 50 MAD
  • Delivery time: 24h to 72h depending on the location

🏡 Marrakech:

  • Delivery fee: 20 MAD

Delivery times:
✔ Orders before 1:00 PM → Same-day delivery
✔ Orders after 1:00 PM → Next-day delivery

For urgent delivery, please contact us at {phone-number}.

👤 MY ACCOUNT

✔ Via the registration page on the website

Click “Forgot password?”
A reset email will be sent to you.

Yes, from your account dashboard:

✔ Edit address
✔ Add a new address

Your personal data is used only for processing your order and managing our commercial relationship.

We guarantee:

✔ No resale of your data
✔ No sharing with unauthorized third parties
✔ Secure payments

📦 MY ORDER

Promo codes cannot be combined.
Only one code can be used per order.

If your code does not work, contact us via:
✔ WhatsApp
✔ Instagram
✔ Phone

You can track your order by contacting us via:
✔ Website WhatsApp chat
✔ Phone: {phone-number}

After placing your order:

✔ Processing within 24 hours
✔ Shipping confirmation via WhatsApp

Estimated delivery: 24h – 72h

You have 2 hours after placing your order to request:

✔ Modification
✔ Cancellation

Please contact us quickly via phone or WhatsApp.

You have 48 hours after delivery to notify us.

Conditions:
✔ Item must be unworn
✔ Item must be in perfect condition
✔ Item must include original packaging

We offer:

✔ Exchange
✔ Store credit

Upon receiving the returned item:

✔ Condition inspection
✔ Authenticity check (18K gold only)

Any item that does not match the original product will not be accepted.

Return shipping fees (50 MAD) are the responsibility of the customer.